Privacy Policy

Effective Date: July 29th, 2026

PTLA Real Estate Group (“PTLA,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when interacting with PTLA Real Estate Group and the communities we manage.

By using our websites, applications, resident portals, leasing forms, or communicating with us, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to all personal information collected by PTLA Real Estate Group through:

• Our websites
• Online apartment inquiry forms
• Resident portals
• Rental applications
• Leasing agreements
• Maintenance requests
• Customer support interactions
• Email, phone, and SMS communications
• Any other services operated by PTLA Real Estate Group or its managed communities

2. Information We Collect

The personal information we collect includes, but is not limited to:

• Name
• Email address
• Mobile phone number
• Mailing address
• IP address
• Browser information
• Device information
• Cookies
• Rental application information
• Payment information
• Communications with us

Personal Identifiers

• Full name
• Date of birth
• Government-issued identification
• Social Security Number (when required for rental screening)

Contact Information

• Mailing address
• Email address
• Mobile phone number
• Other telephone numbers

Financial Information

• Employment information
• Income verification
• Banking information
• Credit history
• Payment history
• Security deposit information

Residency Information

• Rental application information
• Lease agreements
• Unit information
• Move-in and move-out dates
• Maintenance requests
• Communication history
•  

Website & Device Information

When you use our websites, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Cookies
• Tracking pixels
• Analytics information
• Session data

3. How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, process rental applications, respond to inquiries, send SMS messages (when you opt in), comply with legal obligations, and operate our business.

• Process rental applications
• Verify identity
• Conduct background and credit screening
• Manage lease agreements
• Process rental payments
• Respond to apartment inquiries
• Schedule apartment tours
• Provide leasing updates
• Send appointment reminders
• Provide customer support
• Manage resident communications
• Improve our services
• Maintain website functionality
• Detect fraud
• Protect against unauthorized access
• Comply with legal obligations

4. SMS Communications

If you voluntarily opt in by checking the SMS consent box on one of our forms, you agree to receive recurring SMS messages from Old Mill Village regarding apartment inquiries, leasing updates, appointment reminders, availability notifications, and customer support.

• Apartment inquiries
• Apartment availability
• Leasing updates
• Tour scheduling
• Appointment reminders
• Customer support
• Resident notifications
• Service-related communications

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us using the information provided below.

Consent to receive SMS messages is not a condition of renting an apartment or purchasing any goods or services.

5. Information Sharing

We value your privacy.

We do not sell your personal information.

We may share information only when necessary with:

Service Providers

Trusted vendors that assist us with:

• Payment processing
• Background screening
• Property management software
• Website hosting
• Cloud storage
• Customer support
• Email delivery
• SMS delivery providers

These vendors are contractually obligated to safeguard your information.

Legal Requirements

We may disclose information if required to:

• Comply with applicable law
• Respond to court orders
• Respond to subpoenas
• Cooperate with law enforcement
• Protect our legal rights

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction.

6. SMS Consent Privacy

SMS consent is not shared with third parties or affiliates for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers and SMS consent information collected for text messaging are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Information may only be shared with SMS service providers as necessary to deliver requested messages.

7. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, analytics tools, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure advertising performance
• Improve user experience

You may disable cookies through your browser settings, although some website features may not function properly.

We may use third-party analytics providers such as Google Analytics to better understand website usage.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

Security measures include:

• Encryption during transmission
• Secure data storage
• Role-based access controls
• Regular software updates
• Network monitoring
• Employee privacy training
• Security incident response procedures

Although we strive to protect your information, no method of transmission or storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, it is securely deleted or anonymized.

10. Your Privacy Rights

You may also request a copy of the personal information we maintain about you by contacting us.

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of marketing communications
• Request updates to your contact information

SMS Opt-Out

You may stop receiving text messages at any time by replying STOP to any SMS.

For assistance, reply HELP.

You may also contact us directly to update your communication preferences.

11. Children’s Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Updates will be posted on this page with a revised Effective Date.

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

PTLA Real Estate Group

2520 Camino Diablo

Walnut Creek, CA 94596

Phone: (925) 937-7400

Email: [email protected]